I'm really sorry that you're experiencing this sort of thing. Our admin staff are the ones who can really look into this properly, but I'd urge you not to take the ratings to heart too much. For me, at least, ratings don't affect whether or not I choose to read a story for enjoyment. I've clicked on some with many high ratings, and been completely disappointed. Others that may have no ratings have been gems. But yes, it does sting to see those low ratings, and I do understand. When it happens to me, I tend to view it as part of being a site moderator. That's what I tell myself, and I go right on writing.