Locked out of my archive account, password reset isn't working, and it's urgent.


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I need to get into my account to correct an unexplained ‘problem’ on my profile that could result in doxxing/outing me to my homophobic family. My password isn’t working, the password reset isn’t working, I’m not getting emails for the reset – even in junk/spam – and I haven’t heard back from tech support. I’ve tried all of this – aside from contacting support – on three different browsers and devices, so it’s not a problem with my browser or computer. This is the screen I get after using the “password reset” link at the left, but that’s as far as it goes.

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The longer this goes unfixed, the higher the odds that someone I’m related to will find my profile, connect the problem to me, and out me to my homophobic parents as the bisexual delinquent that they can’t know I am. Please, help me fix this!

 

Edited by Ghost-of-a-Chance
Added a word
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Try clearing your cache and all AFF cookies, and then try logging out (even if you think you are already logged out) and logging in with your current password. It might be a corrupted cookie string causing an issue.

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I tried clearing my cache/cookies/website data on my iPad, and nothing changed. My password has a non-alphanumerical character, which according to other posts here, may be causing problems. Either way, how do I log out if I can’t log in??? The only option I see on the page is “log in,” and it won’t show any of the shortcuts you see when you’re logged in.

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Unfortunately, I can’t change passwords myself for our members. But have you tried the password reset again after clearing the cookies and cache? The link I’ve used in the past is http://members.adult-fanfiction.org/reset.php

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Yes, but I’ll give it another try. :errm:  Maybe the nth time is the charm.

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Posted (edited)

That’s still accomplishing nothing. Is there any way someone could send a link for me to reset my password, because I’m not getting the emails when I try that. They aren’t in junk or spam, either. I’ve tried signing in, resetting, clearing, and everything else I know how to do dozens of times on three different devices now and I’m still locked out and unable to fix it. I’m starting to panic here.

Edited by Ghost-of-a-Chance
autocorrect is an asshole
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The password reset link uses your email address, and it has to match an address in the database. 

The only thing I can do is to edit your email address, if you have another address you can use temporarily. You already have a gmail address, which is probably the best option. If you want to try using another email address, please let me know via the staff email so it doesn’t appear on a public forum. That address is tos_team@adult-fanfiction.org 

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