I'm going to add that when such instances occur, we EXPECT and encourage our users to report. We had too many years where former staff not only allowed this behavior, but also indulged in it. To the point of if the user being abused didn't just shut up and take it, THEY were banned, not the abusers. There is a damn good reason that we do not allow nor tolerate flaming here, regardless of whether or not a user feels entitled to vent his or her spleen on others because of some personal issue which makes him or her feel entitled to abuse others for no apparent reason.
In such for instances, so that we, the staff, can investigate and take appropriate action where needed, the reviews MUST be left. That is so that staff can determine whether or not there has been a rule violation. Once that's determined, then I go in and remove the reviews, not the user.
Having said all that, this has been talked to death, the matter has been resolved. Topic is closed.