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DemonGoddess

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Posts posted by DemonGoddess

  1. Okay, I checked everything, and you still need to update the login to the current system.  I’ve found the most common issue is to use a “/” instead of “-” for the birthdate.  The database requires the format as listed and typed out.  For example, my birthday is entered 1961-11-16.  If I had entered it as 1961/11/16 it would not have allowed the update.  Our coder made this very specific so that it protects your accounts.  Yes, it can be a bit of a pain at times.  If this doesn’t help, let me know, and I’ll let you know when I’m not working so we can hook up to get you going.

  2. On an unrelated note, I’ve actually been working with the hosting company to fix the hotmail/outlook issues (where the emails just disappear that send to users).  Everything thus far I’ve tried that SHOULD have worked, has not.  So, they’re digging deeper and I should that have fixed soonish.

    When the old issue occurred, Nexcess was a major help at that time as well.  They tracked down the IPs of the persons who did this, and blocked them from the domain entirely.  They have tools at their disposal I don’t, so if something happens, they’re the ones I go to help stop whatever the issue is.

  3. Yes, we’re working on tightening things up further.  Understand something, we are not an eCommerce site, thankfully, so credit card numbers, banking information, personal identifiers such as social security numbers are not something we ever ask our users for.  We don’t ever have a need to ask for that kind of critical information from a user.  No announcements will be made until everything is finished.  Kind of silly to do that if it takes awhile to get it done, yes?

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