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Trying to access my original account


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Guest Allison R
Posted

I thought my original account had been deactivated but I just received a review for a story I posted on that account. Since it's still active I'd like to start using That account again, but I can't remember the password and can't seem to get a reset request sent.

The pen name for the account is sadisticmuse and the email attatched is (removed). My current email is (removed).

Posted

Hi,

The first question is whether or not you still have access to the original account. If you do, you can activate the account and update your email address via the Control Panel in your user profile.

If not, we'll add you to the queue to have your email address updated in the database, and you'll be notified when that's done.

If yes, this is what we recommend to activate the account:

Clear your cache and cookies using these directions. This removes any old cookies and allows the proper ones to be set.

Follow these steps to activate the account. Be sure to follow them exactly, and remember that passwords now must be 8 letters and/or numbers long, and are case sensitive.

A last thing to note is the center login field glitch. I recommend logging out and logging in again using the upper right hand fields. There is also the IE 10 workaround for uploading stories using the text box.

I hope this helps! :)

Posted

Regardless, since you did create a new account, I'll put them in the merge queue with a note that you want to keep the aleigh75 gmail address. I will also state that the evil.muse address is not the one registered to the sadisticmuse account. It's the one showing on the profile, but it's not the one it was registered under.

Posted

Okay, what I did (to make it easier) is merged the old account to the new. All your old data is now linked to the new profile you created. Make sure you login with the new email, not the old, and in to the new account (MamaBear)

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