Guest Jenmoon1 Posted February 27, 2012 Report Share Posted February 27, 2012 Hello I am user name Jenmoon1. Since the site been updated I have not been able to log in I was't on the site for about a month and a half (I got a new video game) Now I have not been able to log in. I resent my password on purpase, but When I did that I got a errier message. I found my profile so I know I exsest. Can you help? Quote Link to comment Share on other sites More sharing options...
BronxWench Posted February 27, 2012 Report Share Posted February 27, 2012 @Jenmoon1: First, did you remember to clear all the old cookies? If you need help with that, read this. Next, when you reset the password, did you make sure it was at least 8 characters long? The last thing to check is to make sure that you are using the email account that we have in our records, which would be the one you used when you made the account, generally. Unless you updated it in our database before the new code was rolled out, that's what will show up. If you are still having trouble, let us know exactly what the error message says so we can be a little more helpful. Thanks! Quote Link to comment Share on other sites More sharing options...
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