Nerys Dax Posted July 14, 2008 Report Share Posted July 14, 2008 (edited) I am asking a question for someone else (Ssserpensssotia). She no longer is able to access the main site and was wondering if you could help out. She gets a blank page and the following: "root 43 (some times 34) disabled encrypting disabled." It says the page is loaded... or rather... "done but with mistakes", but all she sees is a white screen. Thank you for your time. Edited July 14, 2008 by Nerys Dax Quote Link to comment Share on other sites More sharing options...
DemonGoddess Posted July 14, 2008 Report Share Posted July 14, 2008 First thing I need to know is what operating system is your friend running. From what I can find this appears to be OS related. So, in order to help further, we need that information, and EXACTLY what errors occur to end up at the white screen Quote Link to comment Share on other sites More sharing options...
Nerys Dax Posted July 15, 2008 Author Report Share Posted July 15, 2008 Okay, I have send her an email with your questions. Thanks. Quote Link to comment Share on other sites More sharing options...
Nerys Dax Posted July 16, 2008 Author Report Share Posted July 16, 2008 This is the answer I got back from Serpie. "I'm opearting XP in Hewlett Packard laptop.What else,,,emm...the page is just blank ( the color of background on aff), and a triangle is the only thing I see. The triangle is yellow with the "!" sign and if I click, it says "Done, but with mistakes" for Explorer and Mozilla is JUST blank. Then, if I refresh, it says "Root 34/43 disabled, encrypting failure or (sometimes) disabled" that's it. I don't know an yhting else..." So, I hope this is enough information. If it is her operating system, would installing windows XP a new not help? Quote Link to comment Share on other sites More sharing options...
DemonGoddess Posted July 16, 2008 Report Share Posted July 16, 2008 It actually sounds like she needs to make some adjustments to her browser. IE, Firefox, or both. I run Vista on one machine, XP Pro on the other, and can't for the life of me duplicate this error. Have her check her security options for both browsers, and make sure there isn't something off there. Also, with the database repair, there are times where any ONE of you may experience a page load difficulty at random. When THAT happens, I'm running a db utility after doing a lot of work to make sure the tables are all functioning as they should. Since your friend is indicating that the background color draws, it could very well be that she's had the misfortune of trying to connect exactly when I've been running the utility. This only takes about 5 minutes tho, so would not create a consistent draw problem. Quote Link to comment Share on other sites More sharing options...
Nerys Dax Posted July 18, 2008 Author Report Share Posted July 18, 2008 (edited) Okay, I'll send her a copy of what you said. Thanks for looking into it. Personally, I wouldn't be surprised if it was a security issue on her end. She had them before and that time it also showed first on your site for some reason. The weirdest part of all is that I send her a link of a story on AFFnet the other day, and through my link she could acces the site - but if she typed the address herself she got a blank page. Strange. Edited July 18, 2008 by Nerys Dax Quote Link to comment Share on other sites More sharing options...
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