shinigamiinochi Posted April 17, 2008 Report Share Posted April 17, 2008 Three weeks ago, I ordered a bunch of books from Jlist.com. I've ordered from them before and I have never had any problem. When you order something, they send you an email about what you ordered and then 24 hours later, send you another, usually to tell you how long it will take or a shipping code. I recieved the first e-mail, but not the second though I have never had e-mail issues with them before. I let it go for about five days before e-mailing them about it. There were other issues, I entered in a coupon, but the money was never taken off the final price and on my account page, it said that it was 'beginning processing' which it still says three WEEKS later. Naturally, I was annoyed as I am leaving my address on April 30th and won't be back until August and told them that it was a priority that I get it before I leave. I have e-mailed them five times now and not only have these issues NOT been resolved, they haven't even responded at all!! I am getting severely pissed off at them and, worst of all, if they're not responding, there's no way I can think of to resolve this. I can't even ask for my money back! I know this site is not a fraud because I know a bunch of people that buy from them and I have bought from them and this is the first time this has happened. I really don't know what to do and need help. Quote Link to comment Share on other sites More sharing options...
DemonGoddess Posted April 17, 2008 Report Share Posted April 17, 2008 If they list a phone contact (which they should, most companies do), my next step would be to CALL them. Quote Link to comment Share on other sites More sharing options...
shinigamiinochi Posted April 17, 2008 Author Report Share Posted April 17, 2008 all they have is a way to send a letter or fax and I don't have a fax machine. Quote Link to comment Share on other sites More sharing options...
Melrick Posted April 18, 2008 Report Share Posted April 18, 2008 They sound like the sort of website which is great if things go well, but customer service is virtually non-existent if you actually need help from anyone. I just had a look at that website, and I clicked on the "J-list FAQ" link up the top left hand corner. That may have info for you if you haven't already looked at it. They do have a PO box you could mail to. Also, they say you can leave a voice mail or fax at a certain number, so it might not just be a fax number. I hope you have some luck with them soon. Quote Link to comment Share on other sites More sharing options...
Recommended Posts